I have resided at El Sereno Senior Living since 5/31/2019.
Overall I have been happy with my 1 bedroom apartment and especially with a wonderful group of dear friends residing here.
My primary reason for not giving a 5 star review is the inherent flaws with regard to the way the structure was built, ie no proper janitors facility which has greatly influenced how building is kept clean.
Poor quality paint jobs in our apartments and lack of washable enamel in areas such as kitchen, bathroom.
Kitchen cabinets not well suited for seniors, ie upper shelves are wasted space without a step ladder.
Sodded areas all around the building were not leveled prior to sodding, including the âPet Yardâ, so there are many divots and holes posing a risk for seniors with poor balance.
And for all the money spent on the landscaping the previous companies hired to maintain it didnât seem to care how they did it and many trees, shrubs and ground cover sufferedâ¦..some due to weather, but many were not suited for this location and died leaving many bare spaces.
But probably the most irritating item has been ongoing false fire alarms ,despite being a âsmoke freeâ building. But Melissa and her staff are working on this too.
Also the rapid turnover of office staff, many of whom lacked people and problem solving skills, especially in first 2 yrs..
Once ConAm replaced Mayfair I felt there was hope on many levels.
And with the last longer term managerâs resignation and ConAm Area Manager, Melissa Senkel, and her team taking the reins until a permanent, committed manger is in placeâ¦.Well we are all seeing some very good things happening.
Finally money is being spent for resident activities and management hosted events are taking place.
Every Tues morning we now have coffee and donuts in the club room! More residents are gathering to meet and greet and this is always good!
We now have a pool table, Foosball and proper equipment for the Bocci court!
And we are learning from Melissa that many more items are being added or replaced , and better use of space, better cleaning tools are now being looked at and Melissa seems very committed to finding solutions for the problems and to having this building clean and presentable on ALL the floors.
So my hope is that El Sereno Senior Living is finally on itâs way to be the great living place we have hoped it could be and this is thanks to a very seasoned Area Manager for ConAm, Melissa Senkel, who walks the property, talks to residents and most importantly listens to what they have to say! âºï¸ð
Frances Prenzler
May 24, 2022
